Location: Leesburg, FL

A few details about the position

• Entry level
• Full-Time
• Monday to Friday
• Hours may vary around 6:30 am to 4:30 pm
• Support sales by processing orders
• Data entry and filling
• Acquire detailed knowledge of product ranges and services to provide excellent service
• Process incoming sales orders from multiple channels- phone, email, fax and text
• Working with other departments to ensure customer satisfaction is met
• Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
• Maintain and update customer-related information systems to ensure that our client holds accurate records; collect and access appropriate information relevant to the type of call
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
• Other duties as assigned

Minimum Education and Experience:

• High School Diploma or GED required
• Ability to work with MS Word and Excel
• Ecommerce Experience- working with Ship Station, Shopify, Amazon would be ideal
• Product knowledge related to roofing would be ideal
• Experience in contact/customer service/sales order processing

Knowledge, Skills, and Abilities

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Standard Clerical Skills
• Excellent oral and written communication skills
• Ability to solve problems, communicate well and attention to detail
• Willingness to learn and strong work ethic

Sunniland is a Drug-Free workplace. All applicants and employees are subject to drug testing in accordance with federal and state laws. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental Pay:

• Bonus pay
• Performance bonus
• Yearly bonus

Work Location:

• One location

Work Remotely:

• No